Frequently Asked Questions*
What is an Ombudsman?
An ombudsman helps resolve problems and complaints within the university community. The office is neutral and independent of the administration. Its function can be described less as advocacy and more as achieving fairness and due process. The ombudsman is non-judgmental, a source of confidential advice, and welcoming of inquiries from community members.
Where can I find the Ombudsman?
The office is centrally located in 118 Stimson Hall (on East Avenue between Day Hall and Goldwin Smith Hall). Office hours are 8:30 a.m. - 4:30 p.m., Monday through Friday, or other times by appointment.
Telephone: 607-255-4321.
e-mail address: ombudsman@cornell.edu
Who can use the office?
Any member of the Cornell community--students, faculty, and staff--and others may bring a complaint concerning any aspect of the university. The ombudsman's office may also investigate problems and grievances on its own initiative.
What concerns has the Ombudsman investigated?
The Ombudsman assists Cornellians with both academic and non-academic matters which effect an individual's workplace and personal well being. While not an exhaustive list, we have helped individuals solve problems related to:
- academic appointment policies
- academic regulations and requirements
- admissions policies
- athletic and recreational programs and use of facilities
- campus safety
- course requirements, procedures, and examinations
- capricious, or unprofessional conduct of a staff or faculty member
- employment issues, including dismissal, layoff, and working conditions
- fees and fines
- financial aid
- grade disputes
- graduate committee and field actions
- grievance procedures and policies
- health services
- housing
- interpersonal conflict
- student accounts
- student organization policies
- student records
- tenure policies and procedures
How does the Ombudsman operate?
The Ombudsman operates informally. He/she can explain university policies and procedures regarding a problem you may be experiencing and tell you whether a policy was followed appropriately. The Ombudsman can be a confidential sounding board to help you figure out the root of the problem and what might be done about it. He/she can help you to brainstorm ways to approach a problem, including weighing alternative courses of action. The Ombudsman can also look into your concerns and refer you to the right person or office within the university to assist you. Depending on the issue, operating "off the record" may be the most helpful way for you to proceed.
When should I contact the Ombudsman?
Many problems can be handled through normal channels. If you're not comfortable consulting with the person responsible for the specific area (dean, department head, or supervisor) you may initially contact the Ombudsman. Many times individuals find it helpful to explore positions, options and strategies with the Ombudsman confidentially before taking more formal steps. You do not need to exhaust other resources before approaching the Ombudsman.
What power does the Ombudsman exercise?
The Ombudsman does not have official power, and he/she cannot compel anyone to make a particular decision or to take particular action. However, the absence of "official" power in no way connotes a lack of power. When the ombudsman seeks access to information, it is routinely granted. The office is effective in resolving issues because of its independence, impartiality and considerable experience.
Does the Ombudsman ever participate in formal processes?
No, the Ombudsman operates informally. The office does not duplicate, but supplements, existing processes such as grievance procedures, judicial hearings, or other formal procedures. The Ombudsman may look into whether proper procedures were followed and bring to the attention of those in authority gaps and inadequacies in existing procedures.
Who will know if I contact the Ombudsman?
All matters brought to the attention of the office are confidential. No one will know of your contact with the office unless you explicitly ask the Ombudsman to intervene. Often individuals find it helpful to explore positions, options and strategies confidentially before taking more formal steps. The Ombudsman is easily accessible as a confidential sounding board and source of assistance.
*Portions adopted from The Pawprint, September 11, 2008 with thanks to Dennis Stein, Editor.